Technical/Functional Skills
* At least 2-3 years of experience with cPanel/WHM & the web hosting industry.
* Have an understanding of different hosting products such as Shared, Reseller, and VPS.
* Have experience with common web hosting environment; CloudLinux, cPanel/WHM, Softaclous, WHMCS, Kayako help desk.
* Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc.
* Able to quickly and efficiently handle a variety of common web hosting related issues such as CMS installation, diagnosing common HTTP error codes, DNS Zone configuration, FTP connection, Email client configuration, diagnosing PHP-based errors, MySQL configuration, setting up cron-jobs and other common cPanel-based tasks.
* Have a reliable high-speed internet connection.
* Comfortable speaking with customers via telephone, ticket and live chat.