Support

Support

Support

MPY Technologies is a service provider delivering quality service through our live customer support services. We offer live customer chat service and Email Management Service. Our services enable online businesses to communicate with Internet users in real time.

We know how important it is for us to be there when you need us and to deliver more than just average support. Our service and support plans are flexible and will allow you to determine how deeply you want MPY Technologies involved on an ongoing basis - from simple reactive support to dedicated resources focused solely on you, helping you achieve optimal productivity and competitive advantage.

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Support Services and Plans

SupportNow Plans

For customers using MPY Technologies products in deployment, We offer SupportNow Standard and Enterprise Plans. All plans include telephone access to our Technical Support organization and a variety of other support services.

Designated Product Plans

For customers using designated workplace-level products and development tool products, we offer SupportNow Incident, Developer, and Enterprise Developer plans to fit your development needs.

Software Services

These services enable access to software improvements through new version releases and maintenance releases.

Plan Options

For customers who need a higher level of service and commitment for business-critical projects, personalized support and advanced services allow you to develop a closer partnership with MPY Technologies. These include Alliance and Privilege Support, Monitoring and Alerting packages, as well as personalized training, migration/upgrade services, and more.

Online Support

Our interactive online support services provide access to vast sources of problem-solving information.

Support Policy

Find information on specific support policy, general guidelines on how to use our support services, and the support center holidays.

Anywhere Support Plans

For customers using  Anywhere select products we offer Bronze, Silver, Gold and GoldPlus plans to support you.

Advantage Database Server Support Plans

Advantage customers can choose from a number of support plans and options for the product.

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Support